Question 1

How long will my memorial stay online?

Accepted Answer

Forever. Your memorial will remain accessible permanently at no cost. We're committed to preserving these important memories.

Question 2

Is there a limit to how many photos I can upload?

Accepted Answer

No limits at all. Upload unlimited photos, videos, and audio recordings. MemoriTree is completely free with no storage restrictions.

Question 3

Can I add videos to the memorial?

Accepted Answer

Yes, you can upload videos alongside photos and audio recordings to create a rich, multimedia tribute.

Question 4

Can I edit the memorial after publishing?

Accepted Answer

Yes, you can update photos, videos, stories, and details anytime. There are no restrictions on editing your memorial.

Question 5

Can family members contribute to the memorial?

Accepted Answer

Yes! Share your memorial link so family and friends can add their own photos, videos, stories, and leave condolence messages.

Question 6

Who can see my memorial?

Accepted Answer

By default, memorials are public so family and friends can easily find and visit them. We're working on private memorial options for the future.

Question 7

How is my information protected?

Accepted Answer

We use industry-standard SSL encryption and secure servers to protect your data. We never sell or share your personal information with third parties for marketing purposes.

Question 8

What happens to my memorial if I delete my account?

Accepted Answer

Memorials are designed to remain online permanently. If you need to transfer ownership or have special requests, please contact our support team.

Question 9

Can I transfer memorial ownership to another family member?

Accepted Answer

Yes, contact our support team and we can help transfer admin access to another verified family member.

Question 10

How do I share the memorial with others?

Accepted Answer

Simply copy the memorial's unique link from the address bar or use the share buttons on the memorial page to post directly to social media or send via email.

Question 11

Can I send flowers or plant memorial trees?

Accepted Answer

Absolutely! You can order fresh flowers for delivery or plant memorial trees in their honor. These are optional paid services to enhance the tribute.

Question 12

How is MemoriTree completely free?

Accepted Answer

We believe memorial creation should be accessible to everyone. Our revenue comes from optional services like flower delivery and memorial tree planting, not from basic memorial features.

Help Center

Creating Memorials

Editing Content

Privacy & Security

Account & Access

Sharing

Payments & Services

Still Have Questions?